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CUSTOMER SERVICE
All products are subject from availability or to be pre order, specially with Ready-to-wear items . Once an order is placed you will receive an email confirmation containing the details of your order. Upon your order being approved and processed for shipment, you will receive a second email containing your tracking number along with confirmation that your order has been dispatched. We reserve the right to limit the quantity of products we supply. We also reserve the right to alter the terms or duration of any special offers or sale promotions. While we make every effort to only display items that are currently in stock and available to ship there may be instances from time to time where we run out of stock in an item. In these instances your item will be canceled and you will be notified by a member of our customer service team. Items in your shopping basket are not reserved and may be purchased by other customers. Our goal is to deliver your purchase as quickly as possible. All orders will be shipped on business days (Monday through Friday). All orders have a processing time of two to three business days if the merchandise is in stock. Orders will be shipped next day if placed before midday after the processing. The exact shipping cost for your order will be added and displayed at checkout.
PRODUCTS
All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.
CHANGES/CANCELLATIONS
Once an order has been placed on our website we are unable to modify or cancel the order for any reason. Please refer to our return policy and return your purchase once you have received your order if you wish to return or exchange an item.
PRICING AND PAYMENT OPTIONS
All prices displayed on our website are quoted in Euros. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will consider the order canceled. American Express, MasterCard, Visa The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order. For additional assistance concerning our online store or your online purchase, please contact us via email at customercare@elvana.net
----------------------------------------------------------------------------------------------------------------- FAQ
1. Q: Can I purchase items without registering? A: Yes. 2. Q: Do you ship internationally? Yes we do 3. Q: What is pre-order? A: As a courtesy to our customers, we offer merchandise for sale that have not arrived yet to our warehouse. These items are marked as pre-order and ship when the goods arrive at Elvana. You can order these items as a reserve and we will ship them to you as soon as they are available.
4. Q: Can I add something to my order?
A: I f you had to add merchandise to your order after the order is placed, you must place a new order for the additional merchandise. We will do our best to ship these orders. At times, however, we will not be able to accommodate this circumstance and will have to ship separately. -----------------------------------------
PRIVACY We have the adopted a Privacy Policy that you should refer to in order to fully understand, how we collect and use your information. The Privacy Policy is part of these Site Terms.
COPYRIGHT
TRADEMARKS
SITE POLICIES, MODIFICATION AND SEVERABILITY
We reserve the right to make changes to this Site, our Privacy Policy, these Site Terms and any other policies or operating rules posted on this Site at any time. If any term, condition, policy or rule is found to be invalid, void, or for any reason unenforceable, it shall be deemed severable and shall not affect the validity and enforceability of any remaining term, condition, policy or rule.
Contact us if you have further questions.
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