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SHIPPING COMPANIES WE WILL BE USING ARE DHL, FEDEX AND UPS. EUROPE GROUND SHIPPING 5 TO 7 DAYS EXPRESS SHIPPING 1 TO 2 DAYS
FOR ALL OTHER INTERNATIONAL COUNTRIES PLEASE CHECK WITH US SO WE CAN GIVE YOU THE CORRECT INFO AS YOUR NEED ON THE SHIPPING DETAILS.
IMPORTANT INFORMATION
RETURNS AND EXCHANGES
-Refunds may only be issued in the same form as was utilized for payment. Once your package has been received at our location, your refund will be processed in the original form of payment whithin 7 to 10 business days.
Our delivery options may vary. View what s currently available at checkout.
Our Delivery partners Depending on your location, the courier service that delivers your order may differ to the delivery partner who collects your return. DHL Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you. Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment reference) number.
Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number. Here s a few options you can select to customise your delivery: Schedule Your Delivery If your estimated delivery date doesn t suit, you have the option to select another date within 5 working days. Where available, you ll also be able to select a timed window to receive your order. Signature Release If you d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, Elvana and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
Leave With Neighbour Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, Elvana and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
Vacation Hold Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you. Where available, you ll also be able to select a timed window to receive your delivery.
UPS With UPS My Choice you can personalise your delivery.
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